User Research Lead

IT & Technology
Prague
Posted 9 months ago

It’s a complex role with a global focus. You will be a core member of the Design & Innovation team and you will help with designing, building and maintaining using your expertise.

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User Research Lead

Prague
UX

ROLE BRIEF
  • It’s a complex role with a global focus. You will be a core member of the Design & Innovation team and you will help with designing, building and maintaining using your expertise.

     

RECIPE
  • You will:

    • Lead design and delivery of best practice user research, including helping frame key questions, create research plans to address those, conduct research, and synthesize findings into meaningful, actionable insights.
    • Leverage a user-centered approach to conceive and deliver valuable new experiences for our clients and colleagues across mobile and web platforms.
    • Contribute to all aspects of the product development lifecycle.
    • Advise product teams on how to craft and conduct user research to generate insights into what will create a highly engaging and intuitive user experience and often work closely with the team to put those plans into action.
    • Create professional-level deliverables that clearly and persuasively communicate the UX strategy, findings, and reasoning behind it. These deliverables include research plans and protocols, research findings, personas, journey maps, workflows, and wireframes.
    • Collaborate closely with product managers, product designers, developers, and various other stakeholders to identify what will be most critical to the success of a product. You will actively look for opportunities to apply new tools and technologies that can help enrich the capabilities the Firm provides to our colleagues to do their work.
    • Helping others in the firm develop the best practices for user research, and capabilities in the use of empathetic, inventive and iterative methods for product development.
INGREDIENTS:
    • You are a Master of User Research with minimum 4+ years of experience planning, conducting, and communicating the findings from user research for digital products and services (familiarity with an Enterprise setting is a plus)
    • Experience planning and conducting both quantitative and qualitative user research at all stages of product development
    • Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights
    • Ability to design and conduct user testing and concept validation – i.e. identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users
    • Deep understanding of digital product lifecycle; comfort working with designers, technical & business teams; deep knowledge of an array of research methodologies
    • Solid knowledge of and experience with Agile software development
    • Strong communication skills including written, verbal and presentation, with the ability to articulate and optimize the design based on the value to the user and the business
    • Strong collaboration – you partner well with others to solve problems and actively incorporate input from various sources; experience working with others on a global basis
    • Ability to navigate multiple stakeholder groups and influence others
    • Passionate about creating value through great design and user experience
    • Ability to structure ambiguous problems and define tasks needed to bring clarity
    • Experience in managing communications with users and stakeholders.
DESSERT:
    • You can influence the entire process not just its part
    • You are going to work with global users
    • You will be working with the newest technologies on the market
    • You will be part of innovative projects
    • You will be working in a challenging environment, surrounded by awesome and talented people, just like you
    • Great career development opportunities
    • Strong organizational culture, team oriented

I'M INTERESTED

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